Service Disclaimer
Effective Date: August 2026
Mastery Admin Services DBA of Manouesshop LLC provides virtual administrative and operational assistance designed to help small businesses, startups, and nonprofit organizations streamline day-to-day back-office workflows.
1. Non-CPA & Non-Audit Financial SupportAll bookkeeping, receipt tracking, invoice processing, and financial record organization provided by Mastery Admin Services are strictly administrative. Mastery Admin Services does not provide CPA, tax advice, tax preparation, audit, or certified financial reporting services. Clients must consult a licensed CPA or tax professional for certified financial statements, audits, and tax filings.
2. Non-Attorney & Non-Legal Business Formation AssistanceOur business formation support provides non-legal administrative guidance to assist entrepreneurs through public LLC filings, EIN forms, and business email setups. Mastery Admin Services is not a law firm, and Martine Alcenas is not an attorney. We do not provide legal advice, legal opinions, document drafting for legal disputes, or legal representation. For legal counsel, please consult a licensed attorney.
3. Independent Client ResponsibilityClients maintain full responsibility for reviewing, approving, and submitting all final official tax filings, financial records, and legal registrations associated with their organization.
Cancellation & Rescheduling Policy
Effective Date: August 2026
To maintain efficient operations and provide consistent support to all clients, Mastery Admin Services enforces the following cancellation and rescheduling protocols:
1. Consultations & Scheduled Meetings
Rescheduling: Clients may reschedule a scheduled consultation or working session without penalty by providing at least 24 hours' advance notice. Cancellations & Late Arrivals: Meetings canceled with less than 24 hours' notice or non-attendance (no-show after 15 minutes) may require a rebooking fee before a new session is scheduled.
2. Monthly Support Retainers & Operational Packages
Package Adjustments: Client requests to adjust, downgrade, or pause a monthly support package must be submitted in writing at least 14 business days prior to the next monthly billing cycle. Service Termination: Written notice of 30 days is required to cancel ongoing monthly operational retainers, as outlined in individual service agreements.
Confidentiality Statement
Effective Date: August 2026
At Mastery Admin Services DBA of Manouesshop LLC, we recognize that our virtual administrative, HR, financial support, and front-desk services require handling sensitive organizational details, client files, and business communications.
1. Our Commitment to DiscretionWe treat all client records, strategic plans, employee files, donor data, financial logs, and internal communications with the highest degree of strict confidentiality and care.
2. Data Security Protocols
We store and manage administrative records using secure, password-protected cloud systems and encrypted platforms. We do not disclose, publish, or share proprietary client details, operational secrets, or contact databases with any unauthorized third party without explicit client written authorization.
3. Operational ScopeWhile our confidentiality protocols align with strict professional standards, client relationships with Mastery Admin Services DBA of Manouesshop LLC do not constitute attorney-client or CPA-client privileged relationships, as we strictly provide virtual administrative and operational support and do not provide legal, tax, audit, or CPA services.